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On the home page, go to the center of the page, and Click on the following: "Click here to see our On-line Continuing Education Classes."
A map of the US will pop up. Now in the center of each state is a "pin".
Click on the pin in the state that you want your continuing education classes in.

A new page with several tabs appear. These are usually a Plumber tab or and Electrician tab.

If you are a plumber, click on the top of the Plumber tab and you will see the plumber courses that are offered. Click on the course listing or title to get more information on the class or to register for it.

A student information page will pop up. Fill it out, make sure that you use the license number that the state issued you as your ID. You will be creating your own Password. Be sure to write these down or print the page. A print button is located at the bottom of the page next to the "Submit" button.
You will need them to re-entry or login when taking the course.

Submit your student information page by clicking on the submit button at the bottom of this page. Now, you will need to pay for the course by credit card. You will basically fill in your name, credit card type and number, etc.

You will be able to print your receipt of your payment. Again, a "Print" button is provided.

Go to home page, and Log in using your ID and password word. A status page will appear. Depending on which courses you purchased, you may be able to download your study questions prior to taking the test. It really helps if you do this.

After starting each class, you will be able to exit the program at any point. The computer remembers the last page that you visited. When you log back in at a later time, you will be brought back to the last visited page.

At the end of the course, you can download and print a copy of your certificate of completion. Be sure to send a copy of this with your renewal to your state agency.

What types of courses does AnytimeCE offer? There are two basic types of classes.

The first is a "Graphical" or "Visual" course, chapter by chapter on a subject. At the end of each chapter is a chapter quiz. This course is along the lines of a traditional instructional course.

The second is a downloadable, "Look up it up in the Code Book" type course. In this course, you download and print the course questions, look up the answers in your code book marking the correct answers on your downloaded quiz. When you finish answering the questions, log back in and take the quiz. This course is geared to get someone really into the code book and practice how to use it to look up Code questions and answers.

What is the cost of the course? Typically a single course is $59.50, but may vary from state to state. Be sure to check on the economy packages, where you can get a discount on the course price when you purchase several courses bundled together. In many cases you can purchase 4 courses for the price of 3. You will find that our price structure is very competitive, especially when compared to a live seminar.

MOST IMPORTANTLY, you determine the times that you want to take these courses. There is no lost time or expense traveling to a Saturday class on your day off.

These courses have worked very well for many students and will work well for you too!

How long, time- wise, does it take for a class? The course material presented in these classes cover the equivalent material that would be covered in a live seminar or class. That being said, a 4 hour course will typically take 2 to 6 hours. This range of time is based on the background of the student and if the student has downloaded the study guides prior to taking the course. Of course, if a student is trying to watch "The Simpsons" out of the corner of his eye, it will take longer to complete the training.

I am taking this course to meet my required continuing education requirements. How do I know that this course is accepted by the licensing agency? In the course description dialog box for each course, the licensing agency's course identifying number, expiration date and number of continuing education hours permitted is shown.

How is the licensing agency contacted once I finish the course. All states require that you use your current License number. AnytimeCE has automated the reporting of this license number to the state agencies in charge of Continuing education. If you have not used your current correct license number, you will need to contact the issuing agency directly on this matter. AnytimeCE can no longer assist in this matter.

AnytimeCE courses are accepted in Washington, Oregon and Montana at this time. Each state has different reporting requirements.

WASHINGTON: In Washington, the Plumbing Section is e-mailed a class roster every Sunday evening for those students that completed the course during the prior week. We also send the Plumbing Section a printed hard copy monthly class roster on the 1st of each month. The Washington Electrical Section is handled a little differently. Each Monday morning, each student that completed their course during the previous week has their course information directly loaded into the Labor and Industry's data base. On the 1st of each month, the Electrical Section also receives a written monthly class roster.

OREGON: In Oregon, our server sends an e-mail to the Oregon Department: Building Codes immediately when you successfully complete your course.

MONTANA: In Montana, the student information is uploaded into the Montana Department of Labor and Industry, Plumbing Division data base within 20 days of the course completion.

How do show that I have completed the course? When you have completed a course, login again. Your status page will appear. On the course that you have just completed, you will see a link which reads: "Click Here to Download your Completion Certificate" Click on this link and pop box will appear which allows you to download your Certificate of Completion.

Do I have to sit in front of my computer for 4 hours to take the class? NO YOU DON'T. What is really neat about AnytimeCE, is that the computer tracks which page you are on. Let's say that you are taking a course that has 150 pages. You are half finished with a section in the course, and some thing else in life has come up. You exit the program. A few hours, a day or two, or even several weeks pass before you have a chance to log back in. When you log back in, the computer has "remembered" the last page that you visited and brings you back to that page.

This means that YOU are in control of YOUR time.

What about identity theft? We are all concerned about Identify theft. When a student registers for our classes, several key pieces of information that are critical to Identify theft is NOT ASKED. These are your financial information, your Social Security Number and your full birthday. Without this information, you have provided little more than can be found in the white pages of a phone book.

How much continuing education do I need to keep my license current? It is always best to check with each issuing agency to determine exactly what you need to do to comply, but in general terms this is what is needed.

State	Plumber	Expires	Electricians
Montana	4 hrs/year	September 1 of each year	NA
Oregon	8 hrs/ yr (16/ lic.cycle)	April 1st every other year	NA
Washington	8/yr, 16 hrs for 2 year renewal cycle	On your birthday	8 hrs/ yr. 24 hrs on a 3 year cycle	On your birthday

What kind of computer / system requirements, do I need to take the course? Click here to see our system requirements page.

I have a DIAL UP connection for my computer on my phone line, will this work? This will work, but when taking a "Graphical" or "Visual" course, it may seem like FOREVER to download a page to view. The "Look it up in the Code Book" type course does work well. In this type of course, you will download and print a series of code questions, dig into your code book for the answers, log back in and answers these same questions on line.

I have licenses in several states. Can I use the same continuing education class in other states? Each state has their own rules on accepting continuing education from other states. In the course descriptions, we have placed this information at the bottom of the dialog box. AnytimeCE try's to make sure that the information is correct and up to date, but as you know, things do change, Please make sure that you check with these states on reciprocity of the course in question.

How often may I log in and out? You may log in/out as many times as needed to finish the course.

What code book or other material is required for the class I'm signing up for? In each course description, we have listed the Code Book and year upon which the course is based. We have also listed any other material that may be needed. In many cases, no additional material other than what is presented in the course, is needed. In fact, in most courses that use the UPC you can download selected areas of the code to your computer.

Can I take more than one class at a time and log in and out on them? We have found that in order to enhance a student's training with us, we suggest that only one class at a time be taken. If you wish to have several classes "going on" at the same time, you may do so.

Now that I have given you my e-mail address, am I going to be spammed? None of us wants unsolicited e-mails. AnytimeCE does not sell your e-mail or other information to 3rd parties as discussed in our Privacy Policy and Terms of Use. However, we may occasionally contact you about vital information concerning AnytimeCE.

I don't have a license in the state that I am seeking continuing education, what should I do? Use your driver license or another state issued I. D. Be sure when you are applying to the Authority Having Jurisdiction (AHJ) that you include a short cover letter explaining what you have done.

What courses should I take? On the description page of the courses, a link to the AHJ is provided. This link shows the type and credit hours that are required in your state.

B. Payment for Classes

How do I get a copy of my ID and Password? After a student decides which course to take and starts the registration process, the student will fill out a Student Information form. We strongly suggest that each student uses their issued license number (Plumber/ Electrician/ HVAC/ NATE, etc.) as their ID. The student will then create their own password. At the bottom of this form, there is a "Print Button" to print our your completed form. We suggest that you do this for your own records. After you pay for the course, we send you an Order Confirmation which also contains your ID and Password.

How do I pay for the class? You will need to pay for the course using your credit card. We accept American Express, Master Card, Visa and Discovery.

How do I get a receipt for my purchase? Once your payment is approved, you will be able to print your receipt from the web site. Again, another "Print Button" is provided. We suggest that print your receipt at this time. You will also be sent a receipt for the course, along with your ID and password. Since AnytimeCE uses a secure 3rd party for the transaction, we do not have access to your credit card information to furnish you with an additional receipt. However, some students have used their monthly credit card billing as a receipt to reimbursement from their companies for continuing education.

If I forgot to print my credit card receipt from the web site, how do I get one? You will also receive 2 separate e-mails. One is from GATEWAY and the other is from Orders at AnytimeCE. These can be printed and are an additional way for you to get a copy of your receipt. Since AnytimeCE never has access to your credit card or other financial information, we are not able to furnish you with a 4th copy. If you did not print either of the three receipts, we can not help you at this point. However, if worst comes to worst, you could use your monthly credit card invoice that you received from your billing company.

Can I use a company credit card? Yes, just be sure to enter in the company name as the Last Name on the credit card information page.

I have heard about credit card theft on the internet. I'm reluctant to give my credit card information over the net. How am I going to be protected? We use a service, DigiCert, which is a 3rd party to process credit card information. We pay DigiCert do this, similar to a contractor's bond which you may be familiar with. Anyway, DigiCert operates a ultra secure web site which is well protected from hackers. AnytimeCE never "sees" your credit card information, it is automatically transferred to DigiCert. In this manner, if anyone were to "hack" into our AnytimeCE site, there is no credit card data for them to steal. In this manner you are well protected.

I still don't want to give my credit card information over the internet, is there any other way that I can pay for the class? Yes, you can phone the order in and we can take your credit card data at that point and manually process the order, or you can fill out and print your student information form, send it to us along with a cashier's check, and we can process it. While our efforts are focused on helping make these transactions user friendly and easy on the internet, we do not have at this time a 24/7 phone response to immediately conduct a phone or mail transaction. If you are not in a rush, we can help you in this manner, but for the fastest service we encourage you to do the transaction on the internet.

Before I purchase a class, can I try it out, and find out what it covers? Yes, a number of the courses have a TRY IT button near the top of the description page for the class. We encourage you to click on the "TRY IT" button and take a sample course. This will give you an idea of how our On-line training works. Usually a detailed course outline is shown in the sample course.

Are there any study guides that will help me through the course? Yes, many of the courses have a downloadable study test questions. One the first page of each course that has downloadable study questions, you will find a rectangular square near the center of the page that is a link to the downloadable test questions. We encourage you to download these questions and use them for your review when taking the course.

How do I get a copy of the study guides? After you finish registering and purchasing a course, you will need to login using your ID and Password. A status page will appear. Near the top of the status page, you will see a link, which says: "NOTE: You can download Selected Study Guides and Quiz Questions by Clicking HERE." This will bring you to a page which shows a series of links to downloadable quizzes and study guides.

Where would I find an outline of the course material? We try to give enough details about the course in its description page. Also, in the TRY IT, - a sample of the course, we usually include a course outline.

Are there any discounts if I buy more than one course? Yes, be sure to check at the bottom of each tab, Plumber, Electrician or HVAC for Economy Packages that may be available. However, if you purchase an individual course and then decide that you really wanted an Economy Package, we are Not able to switch you the Economy Package at that point.

I would like to save some money and purchase a Package Deal, but I don't need all the continuing education credits now. Can I "bank" unused courses and use them in my next license cycle?

Yes, just make sure of two things.

First:. Don't bank a course that is expiring within a month. That gives you a little wriggle room to finish a course in amble time.

Second: Make sure that you take your banked course(s) ASAP as soon you start your next license cycle.

Of course, you'll need to keep track on when and what courses you have taken. We don't have a tracking method to flag you on a course that you may have banked if you are getting close to the expiration time for the course.

When taking your course, I found some errors. How do I let you know about them? Please let us know on our feed back form which you can fill out after you have completed the course and just prior to downloading your certificate. We want to the best on-line training available and welcome constructive criticism on the course material, spelling and typos. Presently, we employ human beings at AnytimeCE who are subject to errors.

I've started the course and am having trouble answering some of the quiz questions, can you help me answer the quiz questions? Sorry, can't help you with this one. All of information that is needed to answer the quiz questions can be found in the course material.

I mistakenly purchased the wrong course, can you sign me up for the correct one, or can I get a refund? Send us an e-mail with a short explanation and let us know which course that you really needed to take.

If you have not completed the course and it can not be used to meet any of your future continuing educational credits, we will delete that course that you did not need and will post the course that you need at no additional charge to you as a one time courtesy.

If you completed the course and it can not be used in the current license cycle but could be used in a future license cycle, we will reset the course to the first page so you can use it in the next license cycle.

As for refunds, since we never see you credit card data, we can not refund your credit card. A substitution is the best we can do. Since AnytimeCE does not operate a 24/7 Help Line, in may take a few days to switch you over to the course that you really needed to take.

I checked on my credit card statement, and you double billed me.

Let's take a moment to give you some background.

Case 1. AnytimeCE has built in to its system a method to prevent double billing. When a student purchases a course, he must register using his License number. In some cases, a student may not immediately start the course after he purchased it and then at a later date has forgotten the purchase of the that course.
The student then tries to purchase the same course (a second time) using his license number, but unknown to him, our computer system refuses to let him purchase the same course twice. The student usually thinks that something is wrong and uses a second License number, or one with a slight variation of the first one and successfully makes the purchase. When his credit card statement comes through to him, it appears that AnytimeCE has double billed him. See REFUND.

Case 2. On very rare occasions, depending on the browser type and version that a student has on their computer, when a student purchases a course, he may have double clicked on the purchase or submit button. This will then "double bill" on your statement.

I want a REFUND on my purchase because _____________________. We use a service, DigiCert, which is a 3rd party to process credit card information. We pay for DigiCert do this, similar to a contractor's bond which you may be familiar with. Anyway, DigiCert operates a ultra secure web site which is well protected from hackers. AnytimeCE never "sees" your credit card information, it is automatically transferred to DigiCert. In this manner, if anyone were to "hack" into our AnytimeCE site, there is no credit card data for them to steal. In this manner you are well protected.

The downside of this is that we can not offer REFUNDS, since we don't have access to your credit card information. That being said, however, there are some ways to even up with you.

Note: Our office does NOT have a 24/7 HELP LINE. It may take some time to credit your account with a course of your choice, be patient, we will get there.

Double Billed or charged twice for the same course. E-mail us and we will credit you with a course of your choice.

Bought the Wrong Course: E-mail us and we will credit you with a course of your choice.

Bought Course in Wrong state: E-mail us and we will credit you with a course of your choice.

Did Not like the course, did not finish it.: E-mail us and we will credit you with a course of your choice.

Did Not like the course, but finished it and got credit for it. Sorry Charlie, - we have fulfilled our obligation for your continuing education class.

C. Registration / LogIn problems.

Why do you want me to use my current license number and how do I get it? When you finish taking a course, you want to get credit for it at the correct state agency as quickly as possible. The issuing agency tracks your course completion by your unique license . If you use anything other than your current license, then you won't get credit for your course. AnytimeCE has added a link on each course description page to that state's license look-up page. AnytimeCE will not be able to assist you in clearing up an error of registration with an incorrect license number.

The computer won't let me register for a class. How do I register? If you have taken classes with AnytimeCE in the past and have used your license number, be sure to register as a RETURNING STUDENT. If you try to register as a NEW STUDENT and use your license number that is already in the data base from a previous course, AnytimeCE's computer is programmed to NOT TO ACCEPT the same license number as a NEW STUDENT a second time. Again, you will need to register as a returning student and use your license number and previous password to sign up for additional courses.

AnytimeCE suggests that I use my current license number for my ID. I don't have my license handy, how can I find the correct number? On the description page for each course, there is a link to each state web site which allows you to look up your current license number.

I can't log in. I have forgotten my password . How do I get it? Check your e-mail. You may have already received a copy of your ID and Password with an Order Confirmation from AnytimeCE. If you don't have that e-mail any longer, be sure to return to AnytimeCE, Student login, enter your ID ( which should be your state license number) and click on Hint to get your password.

If you are still having problems logging in, please go ahead and change your password using your password hint.
Click here to change password

What happens if I forget my password? If you recall, when you initially registered, you can fill in the hint on the password. You can use this hint to get back into the system to change your password. Click on the "Forgot your Password" link and follow the directions. Be sure to check your e-mail. When you purchased a course from us, we send you an Order Confirmation E-mail that confirms the course you purchased (this can also be used as a receipt) and a copy of your ID and Password.

I have my ID and password but I cannot log in. I keep getting the Log-In page after I click on the submit button or At the Student Log in page, I enter my ID and Password. After click on submitt, the same page appears? What is going on?

You may have the correct password, but may have logged in using the wrong, case (either upper or lower). Our password fields are case sensitive, please enter your password exactly the same way as when you originally created it. Example: if you created your password as: PaSsworD then PASSWORD, PAssWorD, password will not work. You must type in your password EXACTLY as you did when you typed it in your student information form.

Common errors: using an "o" or "O" (as in look or LOOK) instead of a zero "0" (as in 2008)

Using the letter "l" (as in luck) instead of the number "1".

Having letters in "CAPITALS" when they should be in "small or lower case"

How do I change my password? If you are still having problems logging in, please go ahead and change your password using your password hint. Click here to change password

I have forgotten both my password and ID. What now? Be sure to check your e-mail. When you purchase a course from us, we send you an Order Confirmation E-mail that confirms the course you purchased (this can also be used as a receipt) and a copy of your ID and Password. If you have deleted your e-mail from us, or maybe your e-mail address in the student information was incorrect, be sure to e-mail us, and we'll try to find your information in the data base. This may take some time to do however.

How do I make a copy of my log-in ID and password? Click here for easy step-by-step instructions for copying ID/password.

I've taken AnytimeCE classes before, but the I can't register to the class that I want to take now. What gives? More than likely, you may be trying to register as a NEW Student. The computer checks the your ID, and has found that this license number is already listed in the data bank and refuses to allow a 2nd account using the same ID to be set up. Go back and register as a RETURNING STUDENT. This should clear it up.

I filled in the student information form, but when I press submit, an error page 404- Page can not be found pops up. What's going on? Sometimes a student may visit AnytimeCE's web site several times before deciding which course is best for them. On a visit, the student's computer saves a temporary file about AnytimeCE web site information in the student's computer internet cache. When the student returns to AnytimeCE, the first thing that happens is his computer returns to the cached information. AnytimeCE at times does upgrades to the web site. Since your computer is looking at previous or older information, the current pages are not in your cache. When a link is made from the cache to another page, its not there. The solution is simple. Return to the HOME page, and press F5 at the top of your computer keyboard. This will force your computer to Refresh its entire cache with the latest web pages.

I want to take a on-line class but I do not have a plumber or electrical or hvac license. Can I use my driver license number? Yes you can. However, if you decide to submit your certificate of a completed class to the AHJ, we would recommend also send them a short cover letter explaining what you have done.

I have several different license numbers in a single state. How do I get credit for each of my licenses? If the different license numbers were issued in the same department of the AHJ, then right before you print your certificate of completion, you can change the license number. For instance, in WA. state, you may have taken and completed a course that has been accepted by the Plumbing Division of Labor and Industry. Also you may have been issued a both a residential and a commercial plumbing license. According to the information the AnytimeCE has received, it appears that it would not be a problem. However, if you took a course that as been accepted by the Plumbing Division and you also have an Electrical License that has be issued by the Electrical Division, then AHJ probably would not accept it for credit. If in doubt, it is also best for you to contact the AHJ and get clarification.

D. Viewing Problems:

The course picture is bigger than my screen. How do I change the screen size? Click here for easy step-by-step instructions for resizing instructions.

I am able to run your courses on my home computer but cannot run them at the office. What's the problem? Check to make sure your employer is not running a web proxy or has firewall rules that are excluding access to our site. If your employer's system has a web proxy, it will control web access to the Internet. This can block your browser at the office from reaching our server. Either ask you employer to add "www.anytimece.com" to the accepted list, or use your home computer to take our courses.

My computer starts to load the course, but an error message comes up which states to clear the computer cache, and I can't load up the course. What is this? Generally we have found that this message is generated because your available cache has possibly filled up. Please clear out your browser cache before continuing. The following is a step by step procedure to clear your internet cache.

How to Clear the Internet Explorer Cache.
In Internet Explorer, click Tools in the top menu bar option . Select Internet Options.
In the middle of the General tab, click Delete Files in the Temporary Internet files section.
Check the box that opens with the instruction, Delete all off line content.
Click OK in the Delete Files box.
Click OK in the Internet Options box to complete the process.

I'm using AOL, Netscape or another browser and the online course just doesn't seem to load properly as it should. How do I download a better viewing browser?

You can download a great browser for FREE.

Go to www.Firefox.com.

E. Quizzes.

How are quizzes conducted? The quizzes are either multiple choice or True / False questions. They will typically have 5 or more test questions with 3 to 5 answers for each question. At times, there may be pictures or graphics on the quizzes. AnytimeCE is moving in the direction so that all of the quizzes can be downloaded to a course prior to taking the course. All quiz answers are found in the course material or the properly referenced Code Book.

Do I receive a test score when grading a quiz? After selecting the answers for each quiz question, you will be given the percentage correct and the number of correct questions / total questions for that quiz.

Why don't you tell me which questions that I got wrong when scoring my quiz? If a student knew exactly which questions were answered incorrectly, then it is possible for him to just click one answer after another until the scored quiz showed that he has guessed correctly. We at AnytimeCE and the state agencies feel that "just clicking through" a test to get your answers correct is not the spirit of fulfilling the continuing education requirements. As a result, AnytimeCE at the encouragement of state agencies use this safeguard approach.

What happens if I don't pass a quiz? On the quizzes that appear in the graphically illustrated courses, you will be re-routed back to the beginning of the chapter for additional review. On the Code look up courses, you will need to study and review your answers and take the quiz again.

How many times can I take a quiz or test online? Unlimited until the course expires. You will find the expiration date listed in the course description.

What is the minimum passing grade for a quiz? Usually this is 70% unless listed on the course material.

I found an error, or disagree with an answer in the quiz. What do I do? E-mail us this detailed information. All of our staff are Human Beings and occasionally make mistakes. We welcome your set of eyes reviewing and reporting to us any incorrect information that we may have on our web site.

I was taking a quiz, the page went blank and I lost all my answers. Can you recover them for me? Until the quiz is fully completed and the Score Button clicked, our server has no way of knowing how you answered any of the questions. Occasionally when viewing a web page for an extended time and trying to answer the questions in "real time" the browsers may time out and dump your answers. Also, any minor power or internet blip may occur and dump your answers. We have suggested, as can be viewed at the being of each course, to download and print all of the questions for a quiz, and answer them on the printed copy as you go through the course. No, we can not recover your answers on an incomplete quiz.

E.9. How can I get a copy of the quiz questions for each of the courses. After you purchase a course and log in to start the course, there is a link on the first page of each course that allows you to download the course quizzes and other related study materials.

This is just like taking an open book quiz when you were in school.

The answers to the quiz questions are either found in the "Code" materials that you down load or found when reading each of the web pages in the illustrated courses.

You may need to have a Adobe Acrobat to open up the downloadable quiz questions. You can download it from this secure web site. Adobe Reader - Acrobat

F. Finishing, printing out the certificate of completion and contacting the correct agency.

Do I need any special programs to download and view and print my certificate? Yes, you will need a copy of a free program call ACROBAT. You can download it from this secure web site. Adobe Reader - Acrobat

How do I get a copy of my certificate? At the completion of each course, you will log back in using your ID and Password. When the status page appears, be sure to press on F5 at the top of your key board. This will refresh your computer screen. You will be able to click on the course you just completed to download your certificate.

I logged back in to the Status Page, but the Status Page doesn't show that I completed the course. What do I do? Press F5 at the top of your key board to refresh the Status Page. Your course completion should now show.

When I downloaded and printed my certificate, my name, the course number or something else was missing. What do I do? Check your e-mail. When a student finishes a course with AnytimeCE, there may be a browser incompatibility problem between our server system and the edition or version that a student is using. As a safeguard, we also e-mail a backup copy of a certificate of completion to the student. If the back-up copy is also missing any information, please contact us immediately and we will forward to our software engineers to remedy the problem. This usually can be done in a matter of a few days or less. Just a word to the wise. Depending on who you have for your internet connection, it may take as long as an hour to receive your back up copy from us.

I looked on my state's web site, and it doesn't show that I completed the course. What's going on?
There may be several reasons for this.
Time Delay: First of all, there is a time delay of any where from 1 to 20 days after you have completed a course for it to appear your state's web site. Even though AnytimeCE promptly submits class rosters, many times a person at the state level must manually input the data. May we suggest, especially for those that are at a deadline for their license expiring, that you submit a downloaded copy of your certificate along with your renewal form.

Incorrect License Number: A second reason that your information may not be in your state's data base is that an incorrect license number was entered into the student registration form. This information may have been transmitted the state agency, but since your license number was not correct, you have not received credit for the course. You will need to log-in to AnytimeCE and download your completed certificate. Right before downloading, you will have an opportunity to correct your license number on the downloaded certificate. However, your license number as it appears in the data base has not changed. This is the one that state agency will receive on the class roster. Take or send your corrected copy with you to the state agency to verify that you have completed the course. The state agency make contact AnytimeCE to verify that you have completed the course.

Trigger Not Initiated. A student may have completed the course, but failed to follow the instructions on the last page of the course. At the last page of the course, the student is instructed to log back in to the Status Page, (you may have to press F5 to refresh the page once you are there) and download your certificate of completion. This downloading signals or triggers our computers to generate a class roster with your license number and data included. If the downloading was not done, then your license number was not included in the class roster to the state agency.

I misplaced my certificate of completion. How do I get a replacement copy? You can login, return to Status page, and download the certificate of completion again.

My license number is incorrect, how can I fix it? You can fix it on your printed copy of your certificate. Right before printing the Certificate of Completion, there is a small data box that you can type in your correct license number. Also, if you don't remember what it is, we have included a look up link to the state's web site for you. The incorrect license number that you entered in your student registration form is the one that is being automatically sent to the state agency for reporting data. You will need to contact the state agency directly to correct this error, AnytimeCE can not help you with this matter.

I can't download my certificate. What do I do? Most of state agencies or AHJ require that AnytimeCE directly contact them with your information when you have successfully completed the course.

In fact, a number of agencies will only accept our information and not your certificate that you submit showing that you have completed your training with us!

Now, even that this information, its not an unwise idea to have a copy of your certificate of completion for your own files, or a copy to turn into your employer.

If you have logged in and can not download the certificate of completion, then E-mail us with your name, license and order number if you have it. We will try it from this end.

AnytimeCE has found that there is a very small percentage of browser incompatibility problems which may prevent an student from downloading and printing his (her) certificate.

I have some great ideas for other courses, how do I let AnytimeCE know about these ideas? Please send us your ideas and comments by filling in the feedback form when you download your certificate. We welcome new ideas for courses.

Do I need a printed copy of my certificate when I renew my license? We suggest that you download and print 2 copies of your Certificate of Completion. Save one in a safe place and send in the 2nd copy in with your renewal.

Can you fax me a copy of my certificate or send me confirmation that you sent it to the proper state agency?

We would love to, but as we upgrade our service to automate as many functions as possible, we are not able to offer a fax service to you at this time nor can we send you an e-mail confirming that your completion information was forwarded to the state. Sorry, that we are not able to do this, but we strive to minimize our operational costs and pass the savings on to you.

I have a question that is not answered in the FAQS. NOW WHAT?

Take a moment and recheck just to make sure that your question isn't found in the above information. We want your question answered as quickly as possible.

If you can't find a question which is similar to the one you are asking, send us an e-mail at headmaster@AnytimeCE.com

Be sure that you state your name, ID, contact information and a brief description of the problem.

What is AnytimeCE's Phone number? Our office number is 425-778-2510, Pacific Coast Time, Seattle, WA. U.S.A.

At this time, AnytimeCE DOES NOT have 24/7 HELP LINE. If you can not find the answer to your question in the above FAQS, may we suggest that you e-mail us at headmaster@AnytimeCE.com

feel free to call us about the problem that you ran into.

We will return your phone call as soon as we can.

Thanks for your support of AnytimeCE! 10.4.08